Terms and Conditions

1. Introduction
This website is operated by Shed traders Limited (Company Number: 6658833 and VAT Number: 938 5956 62.) By accessing or using our website you agree to be legally bound by these Terms and Conditions. We reserve the right to change these terms and conditions at any time. You must check these conditions on each visit to our website and such visit will signify that you are willing to be bound by the latest posted terms and conditions. These terms and conditions are for private purchasers (consumers) only.

2. Buying products on our website
To Order a Product you will need to follow the Ordering procedures set out within these conditions. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website. You will be given clear instructions on how to navigate our simple on-line ordering process and you shall be required to provide us with your personal details. If goods are required for a specific purpose which is over and above the item description or what is reasonably expected of the goods this needs to be notified to us at the time of purchase. By clicking on the ‘Proceed’ button on the order form you are consenting to our Terms and Conditions.

All advertised sizes and measurements are an approximation but Shed traders endeavour to make sure that all are as accurate as possible.

If you have a comment, concern or complaint about a Product you have purchased from us, please contact us via email at sales@shedtraders.co.uk
Or by Post to:

Shed traders
Corner House Farm,
Hawton Lane,
Farndon Newark,
Notts NG24 3SD

3. Prices
Prices listed are in GBP and are inclusive of Delivery costs and VAT We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order.

The Price on your Order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times.

4. Payment
Payment is usually by credit or debit card, we accept MasterCard, Visa, Switch, Solo, Delta or Maestro and payment is taken when we receive your order.

The price you pay is the price displayed on this website at the time we receive your order (and any applicable additional Delivery charges) apart from the following exception:

– While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Shed traders Limited are entitled to refuse any customer order placed. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Shed traders Limited.

Acceptance of your order and the commencement of the contract between you and us will take place on despatch to you of the product(s) ordered unless we have notified you that we do not accept your order or you have cancelled it.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

On-line and telephone order payments are processed via our SSL secure payment system.

5. Availability and Description
All products are made to order therefore should not be unavailable, however on occasions in the unlikely event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. We reserve the right not to supply you at our discretion.

Occasionally manufacturers will update their products, and we reserve the right to supply these to fulfil your order. These will not be classed as substitute products. Pictures and illustrations are for illustration purposes only and products may occasionally vary in size, shape or colour.

6. Arranging and Anticipating Delivery

Our inclusive delivery refers to deliveries within most of mainland UK (England) destinations. We do not do deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland or Scottish Isles.

All prices on our site include standard delivery charge to the following postcodes.
AL , B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU,M, ME, MK, N, NE, NG, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK,SL,SM, SN, SO, SP,SR, SS, ST, SW, TF, TN, TS, TW, UB, WA, WC, WD, WF, WN, WR, WS, WV, YO

Please enquire if your postcode is not shown above (A delivery service may still be arranged)

Product specific delivery information:
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode/area necessitate these as detailed or notified to you? You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us.

Any times or dates stated on our website or emails regarding delivery are estimates only. Shed traders Limited endeavours to deliver within 3-4 weeks, but does not accept liability whatsoever for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery or leave a signed note on your door to this effect. The note will be retrieved by the delivery driver and will be classed as proof of delivery.

Please note that our standard delivery service is a one man delivery with a kerb side delivery only.

7. Installation
With certain products we offer an installation service, so long as you are within the postcode area as defined on the delivery page. To ensure that you receive the best of service, with care for your product, all installations are undertaken by experienced operatives who are familiar with the handling and construction of our products. All timber buildings whether pre-glazed or glazed upon site, have their glass or Perspex fitted in a ‘dry’ format, therefore without putty or sealants.

Where an installation service is requested, the proposed item location should be firm and level, being of a paved or concrete base construction of no less than the plan size of the building itself. An appropriately solid foundation will support and increase the lifespan of your building. Upon smaller timber buildings, the use of 3″x3″ (75 x 75mm) pressure treated timber floor bearers at 18″ to 2′ centres upon solid, level ground may be satisfactory, but this means of support should not be considered equal to a good base.

The location for the installation should have good and unrestricted access, providing clear external pedestrian access (not height or turn limited) to allow the transfer of large sections. Ensure unobstructed access is provided all around the proposed site, no trees or branches should be overhanging the working space. It is the customer’s responsibility to ensure full access is available for the building sections, so to avoid any abortive delivery or erection changes, therefore please check the access available. If you have any access doubts or concerns, please contact us prior to order for advice.

If on arrival, any of the above requirements have not been adhered to, we have the right to abort the installation. The customer will become liable for the installation charge for this visit. The product will be left on site and an additional installation fee will be charged should you require us to return.

8. When the Delivery arrives
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk.

Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund this will be treated as a cancellation and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason on arrival you must notify us immediately that you have refused delivery and the reason for refusal to sales@shedtraders.co.uk failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.

It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information )

It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”. You must notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked or similar wording’ does not waive your right of notification to us for damage. Signing the delivery note as ‘unchecked or similar wording’ will be deemed to have been accepted as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours after delivery have passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the item is in transit.

If you receive a parcel which is obviously damaged beyond all levels of acceptability please REFUSE delivery for the item(s) and contact us immediately by email to sales@shedtraders.co.ukor telephone us on 0844 561 8242 we can then arrange for the appropriate action to be taken.

9. Cancellations Before Dispatch
If you wish to cancel your order before dispatch, please email us atcancellations@shedtraders.co.uk you may cancel your Order at any time up until dispatch. If you cancel your Order via telephone before your order has been dispatched your Order will be put on hold. You must then confirm your wish to cancel the Order in writing via email tocancellations@shedtraders.co.uk or post to the address in section 2. Your order will not be considered cancelled until notification in writing is received and acknowledged.

10. Cancellations after Dispatch
If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at cancellations@shedtraders.co.uk, we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

11. Returns
Before you request or arrange the return of a product, please read the information below carefully. Please note that if applicable, all parts must be checked before assembly to make sure they are all there and that you are happy with the quality, once fully assembled the purchase price cannot be refunded. This does not affect your statutory rights.

12. Cooling Off Period
You may return any delivered product(s) you have purchased within 10 working days after day of delivery for any reason. To do so you must notify us in writing via email tocancellations@shedtraders.co.uk or via the postal system to the address in section 2 stating the reason for the return. If you are returning a product for any change of mind reason you must arrange to return the products to us or our suppliers and you will be responsible for any charges incurred. All returned products must be returned ‘as new’, if you have opened the package you must have done so without damaging or marking the product. All items will be checked upon return before the relevant action is taken. All items are to be returned within 30 days of cancellation.

Please note you have a duty of care to make sure that the items are sufficiently packaged to prevent damage occurring during their return. Failure to ensure this may result in action being taken against you for damaged items. If the item is damaged on arrival at our point of delivery we will notify you and you may need to make a claim against your carrier. The goods may then be collected from us. We cannot process a refund for damaged goods.

13. Other Returns
Damaged or Broken on Arrival (Replacement Parts or Item)
In all cases for damage or broken items on delivery where you wish to have a replacement or parts sent (damage to be reported within 48 hours of delivery either to 0844 561 8242 or emaillogistics@shedtraders.co.uk) we will require evidence of the condition of the item. This will be at our discretion. We can then arrange to send replacement parts and collect original items from you.. Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves. We cannot accept any claims for damages after 48 hours.

Parcels/Packages missing on delivery
The delivery note which you sign will clearly state how many parcels should be delivered. If parcels are missing on delivery please sign the delivery note and write on the delivery note how many parcels were actually received. Please notify us within 48 hrs (2 working days) by email to logistics@shedtraders.co.uk or 0844 561 8242 detailing the parcels missing. If we receive a signature on a delivery note stating that all parcels have been delivered we cannot accept any claims after this for missing parcels.

Parts missing following delivery
Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery by 0844 561 8242 or send an email to logistics@shedtraders.co.uk detailing the parts and giving part numbers if applicable. You may also send in photos or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all there, once assembly has been commenced the purchase price cannot be refunded. ( Please note this is not to be confused with missing parcels as detailed above )We cannot accept liability for part(s) missing if they are reported more than 7 days after delivery.

14. General Return Information
We will not accept returns or cancellations if the product(s) have been altered by applying paints/stains to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. If products were delivered flat packed they must be returned in the same way including complete disassembly. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.

15. Refunds
Refunds will be processed within 30 days.

16. General
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that current version. You must check the terms and conditions on the website regularly or on each visit to our site.

You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

Shed traders Limited shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

Any warranty offered is only valid for goods within the United Kingdom.

All products sold are for domestic use only .

17. Modifications to Website
We reserve the right to make corrections change , alter, discontinue or suspend any aspect of our website or the content or services available through it.

Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. Photographs are for illustrative purposes only. Product colours may vary slightly due to the photographic process. Illustrations used are merely illustrations and the product may be cosmetically different but will not deter the quality and/or performance of the product.

These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the product(s).

18. Liability
We promise that for any product you purchase from our web site:

• We have the right to refuse to sell or sell the product to you;
• In any event liability shall be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
• We will not consider claims for consequential loss in relation to distress, inconvenience or disappointment.
• The product will be of satisfactory quality in relation to the item description and the price paid.

19. Security
You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. .

20. Applicability of online materials
Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use. Our website is controlled and operated by us from our offices in England. Where content published on our website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

21. Copyright and Monitoring
The contents of our website are protected by copyright laws.

22. Availability and use of our Website
We always try to make our website available but cannot guarantee that our website will operate continuously or without interruptions and can accept no liability for its unavailability.

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