FAQ/Help

Installation FAQ

With certain products we offer an installation service, so long as you are within the postcode area as defined on the delivery page. To ensure that you receive the best of service, with care for your product, all installations are undertaken by experienced operatives who are familiar with the handling and construction of our products. All timber buildings whether pre-glazed or glazed upon site, have their glass or Perspex fitted in a ‘dry’ format, therefore without putty or sealants.

Requirements 
Where an installation service is requested, the proposed item location should be firm and level, being of a paved or concrete base construction of no less than the plan size of the building itself. An appropriately solid foundation will support and increase the lifespan of your building. Upon smaller timber buildings, the use of 3″x3″ (75 x 75mm) pressure treated timber floor bearers at 18″ to 2′ centres upon solid, level ground may be satisfactory, but this means of support should not be considered equal to a good base.

The location for the installation should have good and unrestricted access, providing clear external pedestrian access (not height or turn limited) to allow the transfer of large sections. Ensure unobstructed access is provided all around the proposed site, no trees or branches should be overhanging the working space. It is the customer’s responsibility to ensure full access is available for the building sections, so to avoid any abortive delivery or erection changes, therefore please check the access available. If you have any access doubts or concerns, please contact us prior to order for advice.

If on arrival, any of the above requirements have not been adhered to, we have the right to abort the installation. The customer will become liable for the installation charge for this visit. The product will be left on site and an additional installation fee will be charged should you require us to return.

Product specific delivery information:
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode/area necessitate these as detailed or notified to you? You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us.

Any times or dates stated on our website or emails regarding delivery are estimates only. Shed traders Limited endeavours to deliver within 3-4 weeks, but does not accept liability whatsoever for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery or leave a signed note on your door to this effect. The note will be retrieved by the delivery driver and will be classed as proof of delivery.

Please note that our standard delivery service is a one man delivery with a kerb side delivery only.

Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk.

Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund this will be treated as a cancellation and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason on arrival you must notify us immediately that you have refused delivery and the reason for refusal to sales@shedtraders.co.uk failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.

It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information )

It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”. You must notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked or similar wording’ does not waive your right of notification to us for damage. Signing the delivery note as ‘unchecked or similar wording’ will be deemed to have been accepted as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours after delivery have passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the item is in transit.

If you receive a parcel which is obviously damaged beyond all levels of acceptability please REFUSE delivery for the item(s) and contact us immediately by email to sales@shedtraders.co.uk or telephone us on 01636 674725  we can then arrange for the appropriate action to be taken.

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